Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from Talbot & Trot. If you need to return an eligible item, please review the following policy and requirements.
Returns
Full-priced merchandise may be returned for a full refund within 14 days of the delivery date.
Return Eligibility Requirements
To be eligible for a return, merchandise must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be free from damage, stains, odors, or any signs of wear
Items that do not meet these requirements are not eligible for a refund.
Non-Refundable & Final Sale Items
The following items are non-refundable and not eligible for return or store credit:
- Items marked “Sale” or otherwise purchased at a sale price
- Gift cards
- Personalized or custom-made items
- Special orders
- Items that are perishable or otherwise unsuitable for return
- Personal care or hygiene-related products
- Hazardous materials, flammable liquids, or gases
If you are unsure whether a specific item is eligible for return, please contact us before sending your return.
Refund Method
Approved refunds are issued to the original payment method used at checkout, less any applicable shipping fees.
Refunds are processed within 5 business days after the returned item has been received and inspected. Please note that financial institutions may require additional time to post the refund to your account.
U.S. Returns
- Customers are responsible for all return shipping costs.
- A trackable shipping service is required.
- Returns must be requested by email at orders@talbotandtrot.com.
- Return requests must be initiated within 14 days of the delivery date.
Promotional & Event Discount Purchases
Items purchased using event-specific discounts, including show specials, pop-ups, or in-person promotions, may be returned provided that:
- The return is initiated within 14 days of delivery
- The merchandise meets all standard return condition requirements
- The item is not otherwise designated as non-refundable or final sale
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately upon receipt at orders@talbotandtrot.com. Please include your order number and photographs of the item when applicable so that we can assist you promptly.
Contact
For questions regarding returns or refunds, please contact: